MOLLETOY Shipping and Return Policy

Shipping Policy

Free Worldwide Shipping: We offer free standard shipping worldwide for all orders.
Processing Time: Your order will be processed and shipped within 25-30 business days.
Estimated Delivery Time: Delivery is expected to take 7-15 business days to major regions worldwide. This is an estimate and may vary due to factors such as customs clearance.
Duties and Taxes: Your order may be subject to local import duties and taxes. These charges are borne by you (the recipient).
Order Tracking: Once your order is shipped, you will receive an email with a tracking number to track the status of your package at any time.


Return and Exchange Policy

30-Day Return Period: You can initiate a return request within 30 days of receiving the product.
Core Return Conditions:
The product must be new and unused.
The product must be in its original unopened packaging.
All accessories must be complete.
Important Note: Due to the nature of the product, once the packaging is opened, we will not be able to accept returns unless there is a quality problem.

Return process:

Contact us at sale@molletoy.com to obtain a return authorization (RMA).
Send the product back according to our instructions. You are responsible for the return shipping costs (unless the product is defective).
Refund processing: After we receive and inspect your return, we will refund the product amount to your original payment channel.
Defective or wrong product: If the product you received is defective or sent by mistake, please contact us within 7 days. We will bear all related shipping costs and arrange a replacement for you quickly.

Precautions for using electronic products

Handle with care: MOOY is a precision electronic product, please avoid strong impact, squeezing or falling.
Keep away from extreme environments: Do not expose the product to liquid, moisture, extremely high or extremely low temperatures.
Charging safety: Please always use the original charging device provided with the product to charge to ensure safety and battery life.
Software update: For the best experience and the latest security protection, please install official software updates in time.
Supervised Use: For children and elderly users, it is recommended to set up and use this product under the guidance of a guardian or relatives or friends.